Duralive Decking is the Data Controller of your Information for the purposes of the Data Protection Act 1998 (the “Act”).
We respect your privacy and we are committed to protecting your personal Information as that term is defined in the Act (“Information”). We comply with the principles of the Act and aim to maintain consistently high levels of best practice in our processing of your Information.
By using our website and services you consent to our collection and use of your Information as described in this Policy. If we change our Policy and/or procedures, we will update this Policy to keep you aware of what Information we collect, how we use it and under what circumstances we may disclose it.
Your continued use of the website or services after this Policy has been amended shall be deemed to be your continued acceptance of the terms and conditions of this Policy, as amended.
We encourage you to bookmark this Web page and review this Policy regularly.
In addition to this Policy, each service offered by us may have additional privacy provisions that are specific to the particular service.
These supplemental disclosures are made adjacent to the particular service at the time your Information is collected.
2 WHAT INFORMATION DO WE COLLECT?
All your Information will be held and used in accordance with the Act where applicable.
If you want to know what Information we collect and hold about you, please email us at
When you visit and use our website or request our services you may provide us with, or we may collect, your Information such as your postal address, email address and other personal information.
You may provide or we may collect this Information in a number of ways:
2.1 Information you voluntarily provide to us
We collect and maintain Information that you voluntarily submit to us during your use of our website or services. For example, your name and email address to add to a mailing database.
You may also provide us with Information in the course of email, customer support interactions and surveys.
Different sections of the website operated by us may ask for different pieces of Information. You can choose not to provide us with certain Information, but this may stop you from gaining access to a service or limit the features that you can use.
2.2 Information we collect through your use of our Website
This Information allows us to deliver more helpful Information, services, tools and advertisements.
3 PROTECTION OF CHILDREN’S PERSONAL INFORMATION
3.1 Our site is not designed for children, but one or two may receive visits by children and young people under the age of 16 and we encourage them to speak to their parents before submitting any personal Information on any of our sites.
3.2 We recommend that parents or guardians supervise young people while they are online.
3.3 We are dedicated to the protection of children’s and young people’s personal Information and we do not knowingly market to children.
3.4 If you are under 16 years of age you should always ask your parent or guardian before:
· Responding to anything on any of our sites or social media platforms
· Asking us to send anything to you or another young person
· Offer to agree to buy anything online
4 HOW WE USE YOUR INFORMATION
We will use your Information in the ways described below and as described at the time that the Information is collected.
4.1 To Provide the Services
In general, we use your Information as necessary or appropriate for our business purposes including to:
· Administer your account where you have opened an account with us
· Register you and provide you access to the website or services requested by you
· Respond to enquiries or requests that you direct to us
· Fulfil your requests for products or services
· Send communications and administrative emails about the website or our services
· Personalise and better tailor the features, performance and support of the website and our services for your use; analyse, benchmark and conduct research on user data and user interactions with the website and our services
· Deliver customer services
· Other purposes related to any of the above
Where you have provided us with the appropriate consents, or where the Act entitles us to do so, we may send you marketing materials about other products or services offered by Duralive Decking.
However, be assured that we understand the irritations of unsolicited communications and we are fully committed to ensuring the rights and obligations set out in the Act and the Privacy and Electronic Communications Regulations 2003, updated 2004 and 2011 are respected.
5 CAN I FIND OUT WHAT PERSONAL INFORMATION DURALIVE DECKING HOLDS ON ME?
Under the Act you have the right to request a copy of the Information that we hold about you.
Please make a written application to the Data Protection Officer at email@example.com
The statutory time for our response is 40 days but with your help in providing us with relevant Information we endeavour to respond sooner.
If any of the Information that we hold about you is incorrect and you’d like it amended, please email us on the above address and we’ll review your request.
6 HOW WE DISCLOSE YOUR INFORMATION TO THIRD PARTIES
We may share your Information with third parties as specifically approved by you or under the circumstances described below and in this Policy.
6.1 Disclosure for legal reasons
We may disclose your Information if we are under a duty to disclose or share your Information to comply with any legal obligation or in order to enforce or apply or fulfil our terms and conditions and other agreements or protect the rights, property, or safety of our customers or others. This includes exchanging Information with other companies and organisations for fraud protection.
6.2 Changes to our Company
In the event we go through a business transition such as a merger, acquisition by another company, or sale of all or a portion of our assets, your Information may be among the assets transferred. You acknowledge that such transfers may occur and are permitted by this Policy.
7 UPDATING AND CONTROL OF YOUR INFORMATION
There are a number of ways in which you can control the collection, use, and sharing of your Information and update your Information and preferences.
7.1 Opting-Out on Receipt of Marketing Communications
When you receive electronic marketing communications from us you will have the opportunity to “opt-out” by following the unsubscribe instructions provided in e-mails covering any marketing communication from us.
7.2 Preference Services
The Telephone Preference Service (TPS), the Corporate Telephone Preference Service (CTPS) and the Mailing Preference Service (MPS) allow you to choose to opt out of unsolicited marketing contact. However, if you are registered on any of the preference services, which are general opt-out registers, you may still receive marketing communications from us if you have given us your consent previously or if you subsequently give us that consent.
7.3 Contacting Us
If your Information has changed or if you no longer wish to receive marketing communications from us, then you can amend your Information or update your preferences by emailing firstname.lastname@example.org
8 THIRD PARTY LINKS AND SERVICES
Please remember that when you use a link to go from our website to another website or you request a service from a third party, our Policy no longer applies.
Your browsing and interaction on any other website or your dealings with any other third party service provider, is subject to that website’s or third party service provider’s own rules and policies. We do not monitor, control, or endorse the Information collection or privacy practices of any third parties.
We encourage you to become familiar with the privacy practices of every website you visit or third party service provider that you deal with and to contact them if you have any questions about their respective privacy policies and practices.
This Policy applies solely to Information collected by us through our website or services and does not apply to these third party websites and third party service providers.
9 WHERE WE STORE YOUR INFORMATION
We will take all reasonable steps necessary, including the use of the Model Contractual Arrangements as approved by the EU, or other contractual means to ensure that your Information is treated securely and in accordance with this Policy and the Act.
10 SECURITY OF YOUR INFORMATION
We follow appropriate security procedures in the storage and disclosure of your Information so as to prevent unauthorised access by third parties. We also require those parties to whom we transfer personal Information to comply with the same.
However, unfortunately, the transmission of Information via the Internet is not completely secure. So, we cannot ensure the security of your Information transmitted by you to us via the internet.
Any such transmission is at your own risk and you acknowledge and agree that we shall not be responsible for any unauthorised use, distribution, damage or destruction of your Information, except to the extent we are required to accept such responsibility by the Act.
Once we have received your Information, we will use security procedures and features to prevent unauthorised access to it.
11 REPORTING OF SECURITY VULNERABILITIES
Duralive Decking is committed to the privacy, safety and security of our customers. If you discover a potential security vulnerability, we would appreciate it if you could report it just to us in a responsible manner.
Please email us at email@example.com and we will respond to you as soon as possible.
This provides us with an opportunity to work with you and quickly address and resolve any issue.
Publicly disclosing a potential vulnerability could put the wider community at risk, and therefore we encourage you to come to us first.
We’ll keep you informed as we move forward with our investigations.
Changes to this Policy
We may amend/update this policy by publishing a new version on this website at any time, so we encourage you to check back regularly to make sure that you are still happy with the terms under which we process your personal data.
Updated 21st February 2023